We buy a lot of products online too so we appreciate a clear shipping policy just like you do! Wasabi Surf makes it a high priority to get your order delivered to you in a timely manner and to explain the whole process upfront. That being said, we have created the following shipping policy which should clarify which companies we use for our shipments and how quickly we anticipate getting your order to you!
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at firstname.lastname@example.org.
Domestic Orders (USA)
All products - Shipping pricing is based on our real costs which factor in weight and distance from San Diego, CA. Shipments go via USPS. Time in transit is typically 1-5 business days. Items typically ship within 1-2 business days of purchase.
FREE Shipping - All domestic orders over $50 qualify for free shipping within the continental US.
We ship via USPS Priority International mail. Rates are based on weight and destination. Time in transit is typically 6-10 business days, although this can vary quite a bit. Items typically ship within 1-2 business days of purchase.
Our international shipping price only reflects the base shipping charge not including customs duties, taxes and country specific fees. Our shipping price ONLY reflects the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering. Wasabi Surf will not be held liable for any customs duties or taxes that arise from your local customs office. Wasabi Surf will also not be held responsible for any additional fee the local carrier in your country may charge.
Estimated delivery time for items we have in stock is from date of shipment provided no problems or delays occur with your local customs office AND it is only an estimate. International shipment times vary greatly. Wasabi Surf will not be held responsible or liable for any problems that result at your local customs office.
Wasabi Surf prides itself on customer service and satisfaction. Our aim is to exceed your highest expectations in terms of both product quality and customer service.
Your Satisfaction is Guaranteed.
We're confident that you'll be more than satisfied with our products. In fact, we back all of our products with a 30 day money back guarantee. If you are not satisfied beyond your expectations with your purchase you may return it in its original condition within 30 days of receipt for a full refund (or exchange) minus shipping charges (if applicable).
1 Year Limited Warranty
We also offer a 1 year limited warranty for manufacturing defects and faulty workmanship (this rarely happens though!). This does not include damage caused from misuse or normal wear and tear.
Please note these terms when returning an order:
We will refund the full purchase price of the order minus shipping charges (if applicable). Shipping charges are non-refundable, except in the event that Wasabi Surf has shipped the wrong items.
Please email us at email@example.com prior to returning any products.
Refunds will only be made in the same form as the original payment within 30 days of our receipt of a return.
We recommend using a shipping method that is traceable so that your shipment will not be lost or damaged during shipment. We cannot be responsible for defects or damage caused by customer error.
Returns on Damaged Goods
If your order arrives damaged upon delivery, please report it to us within 24 hours by either emailing us at firstname.lastname@example.org. It is very important that you contact us quickly so that we can remedy the situation.